Frequently Asked Questions

Find answers to common storage questions about our self storage units, our facility, and our policies here!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

Where are you located?

Little Orchard Self Storage is located at 1833 Little Orchard Street, San Jose, CA 95125. We’re just south of downtown San Jose, near The Plant shopping center.  You can easily access our facility from the Willow Glen, South Willow Glen, Canoas Gardens, Rose Garden, Naglee Park, College Park, Communication Hill, and Fruitdale.  Beautifully situated on Highway 87, Almaden Expressway, and Monterey Road, you can visit us on your way home or on your way to work.

When is your office open?

Our office is open from 9:00 am until 6:00 pm (Monday through Friday) and from 9:00 am until 5:00 pm (Saturday and Sunday). We are closed on major holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.  

What are your access hours?

You may access your unit between the hours of 7:00 AM - 8:00 PM seven days per week.  We secure the entire property for the night at 8:30 PM.
The facility is closed on the following holidays: New Year's Day, Thanksgiving, and Christmas.

Will my belongings be safe?

We use the most technologically advanced security system available in the self-storage industry.  This system allows us to monitor all activity on site and even allows you to view your access history or get notified of alarms and access activity right from your smartphone.

What size unit do I need?

First, determine what items you will be storing.  Are you currently in a house or an apartment?  Are you storing seasonal decorations or grandma's antique furniture?  Once you have determined what items you are planning on storing, we can assist you in selecting just the right size unit to suit your needs. You can also use our handy online Size Guide.

How do I calculate cubic vs. square footage?

Square feet is the measurement commonly used in the self-service storage industry to denote a unit size and is calculated by multiplying length by width.  Cubic feet is the measurement generally used by the moving companies who load up and transport your property and is calculated by multiplying the length by width by height.

Here is an example: our 5 x 10 storage unit has a 10' high ceiling, so the unit measures 50 square feet (5x10) and 500 cubic feet (5x10x10).

Do I have to sign a lease?

Yes, we do require a signed rental agreement. However, the lease is month-to-month for as long as you need the space.  We do offer discounts for pre-payment of rent, which is refundable should your needs change (restrictions apply).  

When is my rent due?

Rent is due on the first of each month.  Late penalties are assessed per the California Self Storage Facilities Act and lien laws.  

Have you had any thefts or other problems on site?

We are happy to report that we have not had any break-ins or thefts on site.  If you want to verify this, you can check with our local Police Department.  We work hard to make sure the facility is safe.  We participate in the Crime Watch program for storage facilities.  We also encourage our tenants to tell us if anything seems amiss.  

Do you have indoor and outdoor units?

Yes, we offer both hallway and drive-up storage units. Our facility is set apart from others because all units are on the ground floor, so you never have to climb stairs or find a way to the second floor.

What are the laws regarding self storage?

We will explain the basics of the California law to you at the time of rental.  It's not really too complicated. As long as you pay your rent on time, there will never be a problem.  

Do I need insurance?

Yes! We require and highly recommend insurance to protect your stored property.  Our Protection Plan is added to all accounts unless a Declaration is provided prior to renting the storage unit.  We encourage all customers to contact your Homeowner's or Renter's agent to ensure that the private policy covers self-storage.

What happens if I don't pay my rent on time?

You may lose everything you have stored!  Always know the law.  Late fees and penalties may occur at the very least.  Self-storage does not generally fall under the same guidelines as renting an apartment.  Know your rights and responsibilities.  Sign up for online bill pay to ensure you don't accidentally miss a payment.

Do you sell moving supplies?

Yes we do! Stop by our office anytime to purchase locks, boxes and packing supplies.

Your Self Storage Questions Answered by Little Orchard Self Storage

The friendly staff at Little Orchard Self Storage has put together a list of answers to our most Frequently Asked Questions (FAQs).

For pricing information, check out our rates page. For help selecting the best unit for your needs, check out our handy size guide.

We also provide helpful tips for packing and organizing your unit. We’re proud to serve the communities of the San Jose, CA.

If you can’t find an answer to your question, contact our storage professionals.

View our rates